Payments :
For all the services contracted, certain advance payment should be made to hold the booking, on confirmed basis & the balance amount can be paid upon arrival in INDIA but definitely before the commencement of the services. Management personnel hold the right to decide upon the amount to be paid as advance payment, based on the nature of the service & the time left for the commencement of the service.
Apart from above in some cases like Special Train Journeys, hotels or resorts bookings during the peak season (X-Mas, New Year), full payment is required to be sent in advance.
General
Monks and Monkeys Travels Pvt. Ltd reserves the right to alter these terms and conditions at any time.
Management
Monks and Monkeys Travels Pvt. Ltd.
Instructions
Please note that after the finalization of the Tour/ service Cost, if there are any Hike in entrance fees of monuments / museums, Taxes, fuel cost or guide charges – by Govt of India, the same would be charged as extra.
Please note that we do not make any refunds for any unused portion of your trip.
Monks and Monkeys Travels Pvt Ltd does not accept any kind of liability for any kind of omission, act or default whether due to negligence or due to any other reason of the service providers those who have no connection with the company as a whole. If under any situation, the liability cannot be ignored, in such cases, the liability would be limited only to the value of the travel arrangements that have been purchased. Liability in any form of contract, damage, loss or injury is not accepted at all by the company.
After we have received your deposit or full payment (if applicable) and we have issued a confirmation voucher, a contract will exist between you and each of the suppliers, effective from the date printed on your voucher. The terms and conditions of each supplier you have booked with will apply to your booking. Once the contract(s) is made, the airlines, accommodation provider and any other supplier is responsible for providing you with what you have booked.
Monks and Monkeys Travels Pvt. Ltd acts as a travel agent. We arrange travel services and sell travel related products on behalf of suppliers such as airlines, tour and cruise operators, car hirers and accommodation providers. In doing so Monks and Monkeys Travels Pvt. Ltd gives no warranty nor makes any representation regarding the services to be supplied or the products purchased by you. Your booking will be subject to the terms and conditions applied by the provider of the service or products.
Every effort is made to ensure that the prices quoted to you are correct; however Monks and Monkeys Travels Pvt. Ltd acts only as an agent and relies on information provided to us from the suppliers of the travel services and products. We will bring to your attention any change in price made prior to you completing your booking and paying the balance of the price. Please note some tour operators and travel service providers reserve the right to increase the price of your travel arrangements due to increases in airfares, hotel accommodation charges and currency fluctuations.
Many airfares are subject to strict conditions regarding amendments, cancellations and refunds. In addition airlines impose taxes fees and charges. It is your responsibility to ensure the type of airfare you purchase is suitable for your needs.
All airfares are subject to taxes and charges levied by both government and the airlines themselves; in addition global fuel costs are constantly increasing. Airlines pass on the increase in taxes and fuel surcharges without notice and whilst we will endeavour to advise you of these charges in advance that may not always prove possible. Monks and Monkeys Travels Pvt. Ltd reserves the right to pass on fuel and tax increases, levied by airlines, without notice.
International and domestic airlines are replacing paper tickets with electronic tickets called e tickets. All passengers travelling on an e ticket will be required to produce photo identification at check in.
The airline on which you are booked may change its departure time. It is your responsibility to contact the airline to check there has been no change to the time of departure.
If you want to change any part of your booking, we will do all we can to help. However, the suppliers are under no obligation to make any change, although with reasonable notice (usually more than four weeks), changes may be possible. If a supplier is able to make a change, Monks and Monkeys Travels Pvt. Ltd will charge an administration fee per booking as set out in the attached schedule of fees.
It is your sole responsibility to ensure you have a valid passport at the time of travelling and that you hold all necessary visas and permits.
We hope you will have no reason to complain but if you are unhappy with any aspect of the services provided you must report it immediately to the supplier, or contact Monks and Monkeys Travels Pvt Ltd. We shall attempt to resolve the matter immediately but if you remain dissatisfied you must write to us within 24 hours from the end of your trip or holiday. Failure to complain at your destination may mean we will be unable to resolve the dispute after you return home.
